Review Moderation & Fraud Policy

Steffie's is committed to publishing reviews that reflect genuine customer experiences.

How reviews are collected. Reviews are submitted by customers with a verified order and are not accepted from unrelated third parties.

How reviews are moderated. Every review is reviewed by our team before it is published. We do not publish automatically. During moderation, we check for:

• Duplicate or repeated submissions from the same customer or IP address
• Content unrelated to the product or shopping experience
• Promotional, spam, or clearly automated content
• Reviews containing profanity, hate speech, or personal information
• Reviews that appear to be incentivized, coordinated, or otherwise inauthentic

Reviews that meet these criteria are not published. If a published review is later found to violate this policy, it is removed.

Reporting a review. If you believe a review is fraudulent, spam, or otherwise violates this policy, email us at help@steffies.com with the reviewer's name and/or the review content, and our team will investigate and respond within 1 to 2 business days.