Shipping policy
Shipping Policy
At Steffie's, we believe getting dressed should be easy.
Here's what you need to know:
Processing Time
We aim to ship all orders within 1-2 business days. During peak launches or promotions, processing may take up to 4 business days, but we'll hustle.
Shipping Time & Cost
We ship to all U.S. states via UPS and USPS. You'll see available shipping options and exact rates at checkout. Most U.S. orders arrive within 3-7 business days.
- Standard Shipping: 3-7 business days
- Expedited Shipping (if available): 2-3 business days
- International Shipping: 3-10 business days depending on the carrier service selected at checkout
Tracking Your Order
You'll receive a tracking number via email as soon as your order ships. We recommend checking spam or promotions folders just in case.
Shipping Locations
We ship to all U.S. states, and internationally to Canada, Australia, the United Kingdom, and the European Union. International shipping is calculated at checkout from live carrier rates. Import duties and taxes are also collected at checkout as separate line items, so the total you see at checkout is the total you pay, with no additional customs charges on delivery. All prices are in U.S. dollars. For shipping questions, reach out to us at help@steffies.com
Lost or Stalled Packages
Once a package leaves our facility, it's in the hands of the carrier. If it's been more than 10 days and your shoes haven't arrived, email us at help@steffies.com and we'll help track things down.
Address Issues
Please double-check your shipping address at checkout. Orders with incorrect addresses may be delayed or returned. If you catch a mistake right after ordering, email us ASAP and we'll do our best to intercept it.