Shipping

Quick version: shipping is free on every U.S. order, with no minimum and no code. Most pairs arrive in 3 to 5 business days, and Express and Overnight upgrades are available at checkout. We also ship to Canada, Australia, the UK, and the EU, with duties and taxes collected at checkout so there are no surprise fees on delivery.

Free shipping, and how it works

Shipping is free on every order in the U.S. If you need a pair faster, Express (2 to 3 business days) and Overnight options appear at checkout before you confirm, so there are no surprises on your receipt. For international orders, shipping is calculated at checkout based on your address, and because of the volume we ship, we’re able to pass along discounted carrier rates rather than a flat fee or a markup.

How fast

We process orders in about one business day, and orders placed before 1 pm Central usually ship the same day. From our Texas warehouse, standard ground delivery typically takes 3 to 5 business days. International orders ship with DHL Express and typically arrive in 2 to 6 business days, with a delivery estimate shown at checkout. If you need a pair quickly for an event, email help@steffies.com with the date and we’ll do everything we can.

International orders: the price you see is the price you pay

We ship to Canada, Australia, the United Kingdom, and the European Union with DHL Express. Import duties and taxes are calculated and collected at checkout as their own line items, so the total you see at checkout is the total you pay. There is no customs bill at your door and nothing to settle with the carrier on delivery. All prices are in U.S. dollars.

Checkout+ covers return and exchange shipping

Checkout+ is a small add-on you’ll see at checkout (we use Redo to power it). If you add it, your return and exchange shipping is on us. One click in the return portal, and we email you a prepaid label. It’s worth the peace of mind. That’s especially true if you’re between sizes or buying your first pair.

Tracking

The moment your pair leaves the warehouse, you’ll get a tracking link by email, and by text too if you opted in. The link updates in real time.

Where we ship

We ship across the 50 U.S. states plus DC, and internationally to Canada, Australia, the United Kingdom, and the European Union. International rates appear at checkout just like domestic options. Returns and exchanges are supported through Redo, including for international orders. The one current exception is APO/DPO addresses, where we can’t process returns just yet.

Order changes

We move fast on the warehouse floor, so the window to change an order is short. The quickest way to change order details is our chat assistant: as long as your order hasn’t been fulfilled yet, it can make the change for you on the spot. You can also email help@steffies.com and we’ll do everything we can to catch it. If we can’t, the easiest path is to accept delivery and start an exchange. With Checkout+, it’s free both ways.

Address corrections

If you mistyped your address, tell us right away. Once a package is in the carrier’s system, address changes are out of our hands, and the package may be returned to sender. If this happens, we’ll reship to the correct address as soon as it’s back at the warehouse.

If it doesn’t arrive

Packages occasionally go missing in the carrier network. If tracking says delivered and the box isn’t at your door, give it 48 hours, since carriers often mark delivery early. Email us at help@steffies.com if it’s still missing. We will file a claim and get a replacement in the mail as soon as we can.

Anything we can answer? Email help@steffies.com. We answer Monday through Friday.